Compliance & Security

Chamella works with data, media budgets and access to its clients' ad accounts and stores. This page summarizes the rules we follow to do so in accordance with the law.

1. Integrity and anti-corruption

Chamella rejects any form of corruption, bribery or fraud and complies with Lei nº 12.846/2013 (Brazilian Anti-Corruption Law) and Decreto nº 11.129/2022. We do not offer, promise or give any undue advantage to public officials to obtain contracts, information or any kind of favor.

2. Personal data protection

Data of visitors to this website

The processing of data of those who visit the website and fill in the forms is described in thePrivacy Policy.

Data of the customers of the stores we serve

In media, SEO, tracking and e-commerce projects, Chamella may have access to personal data of the consumers of the stores it serves, such as conversion events sent to advertising platforms and audience lists. In these cases:

• the store is the controller of this data and Chamella acts as a processor, processing the data only according to the client's instructions and for the purposes of the contracted service (arts. 5º, VI and VII, and 39 of the LGPD);
• the collection of data through cookies, pixels and tags in the stores depends on the store's own legal basis, such as the visitor's consent when required; the decision and the management of consent are the controller's responsibility;
• at the end of the processing, the data is deleted, except for the retention cases provided for in art. 16 of the LGPD;
• in the event of a security incident involving this data, Chamella notifies the client so that it, as controller, can assess notifying the ANPD and the data subjects (art. 48 of the LGPD and Resolução CD/ANPD nº 15/2024).

3. Responsible advertising

The campaigns Chamella creates and manages follow the Brazilian Consumer Protection Code, the Brazilian Advertising Self-Regulation Code (CONAR) and the advertising policies of each platform (Google, Meta, TikTok and others). We do not create misleading or abusive advertising (arts. 36 to 38 of the CDC).

4. Contact channel

Questions and reports about these commitments can be sent to contato@chamella.com.br. Messages are handled confidentially.

5. Updates

This page is reviewed whenever Chamella's practices or the applicable legislation change. The version in force is the one published here, with the update date at the top.