Chamella
Company

Privacy Policy

Last updated: October 29, 2026

This is a courtesy translation. This document is governed by Brazilian law, and in case of any divergence the Portuguese version prevails. Read the Portuguese version.

1. Who is responsible for your data

This website belongs to CHAMELLA SOFTWARE LTDA, registered under CNPJ (Brazilian company taxpayer ID) no. 22.094.356/0001-74, headquartered at Rua Diamantina, 615, Bairro das Capitais, Timbó/SC, CEP 89095-223, Brazil ("Chamella").

Chamella is the controller of the personal data processed through this website, under art. 5º, VI, of the Brazilian General Data Protection Law (Lei nº 13.709/2018, LGPD). Contact for privacy matters: contato@chamella.com.br.

2. What this website does not do

  • It does not use cookies.
  • It does not use visitor analytics tools (such as Google Analytics) or advertising pixels.
  • It does not store any information in your browser.
  • It does not ask you to register or create a password.
  • It does not load fonts, images or scripts from other companies: everything comes from the website's own server.
  • It does not make automated decisions about you (art. 20 of the LGPD).

3. What data we process, for what purpose and on what legal basis

3.1 Website access logs

DataIP address, date and time of access, page accessed and browser type.
PurposeTo comply with the legal obligation to keep logs and to keep the website secure and running.
Legal basisCompliance with a legal obligation (art. 7º, II, of the LGPD), since art. 15 of the Brazilian Internet Civil Framework requires these logs to be kept.
Retention6 (six) months, kept confidential in a controlled and secure environment, as required by art. 15 of the Brazilian Internet Civil Framework. After that, they are deleted, unless a court order requires them to be kept longer.

3.2 Diagnosis and audit requests (forms)

The forms on this website do not send your data over the internet and do not store it in any database. When you click send, your own browser builds a message with what you filled in and opens WhatsApp with that message ready. The data only reaches Chamella if you decide to send the message.

DataWhatever you fill in and send: name, e-mail, WhatsApp number, online store address, platform and revenue or media investment ranges (varies by form).
PurposeTo respond to your request, prepare the requested diagnosis and discuss a possible engagement.
Legal basisChamella's legitimate interest in responding to a contact that you yourself initiated (art. 7º, IX, of the LGPD). When the engagement is made by you as an individual, also preliminary procedures to a contract, at your request (art. 7º, V).
RetentionFor as long as needed to respond and follow up on the negotiation. If there is an engagement, for the term of the contract and the legal document retention periods (arts. 15 and 16 of the LGPD).

The same applies to the website's e-mail link: it opens your e-mail program, and the data only reaches Chamella if you send the message.

We do not use this data to send advertising without your authorization, we do not sell it and we do not share it with third parties, except in the cases of item 4.

4. Who the data is shared with

  • The website's hosting provider, which keeps the access logs of item 3.1 on Chamella's behalf, as a processor (art. 5º, VII, of the LGPD).
  • WhatsApp (Meta Platforms): the conversation started through the form takes place on WhatsApp, which processes the data under its own privacy policy.
  • Public authorities, when there is a court order or a legal request.

5. International transfer

WhatsApp is operated by Meta Platforms, which may store and process data outside Brazil. When you use WhatsApp to talk to Chamella, your data may be transferred to other countries, under the cases of art. 33 of the LGPD and in accordance with the International Data Transfer Regulation (Resolução CD/ANPD nº 19/2024).

6. Security

The website can only be accessed over an encrypted connection (HTTPS). Chamella adopts technical and administrative measures to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration or disclosure (art. 46 of the LGPD).

If a security incident occurs that may cause you relevant risk or harm, Chamella will notify you and the ANPD (Brazilian Data Protection Authority), in accordance with art. 48 of the LGPD and the Security Incident Reporting Regulation (Resolução CD/ANPD nº 15/2024).

7. Children and adolescents

This website is aimed at businesses and is not intended for anyone under 18. We do not knowingly process data of children and adolescents (art. 14 of the LGPD).

8. Your rights

Under art. 18 of the LGPD, you may request at any time, free of charge:

  1. confirmation that we process your data;
  2. access to your data;
  3. correction of incomplete, inaccurate or outdated data;
  4. anonymization, blocking or deletion of unnecessary or excessive data, or data processed in breach of the LGPD;
  5. portability of the data to another provider, in accordance with ANPD regulations;
  6. deletion of data processed with your consent;
  7. information about who we share your data with;
  8. information about the possibility of not giving consent and the consequences of that;
  9. withdrawal of consent.

You may also object to processing carried out on the basis of legitimate interest, if it does not comply with the LGPD (art. 18, § 2º).

How to make a request: send an e-mail to contato@chamella.com.br. Confirmation of processing and access to the data will be provided in simplified form, immediately, or through a complete statement within 15 (fifteen) days of the request (art. 19 of the LGPD). We may ask for information to confirm your identity before responding, to protect your own data.

If you are not satisfied with the response, you may file a complaint with the Brazilian National Data Protection Authority (ANPD), at gov.br/anpd (in Portuguese).

9. Data protection officer

The contact of Chamella's data protection officer (art. 41 of the LGPD and Resolução CD/ANPD nº 18/2024), or of the communication channel with data subjects in the case of a small processing agent (Resolução CD/ANPD nº 2/2022), is: contato@chamella.com.br.

10. Changes to this policy

This policy may be updated if the website starts processing data differently. The version in force is always the one published on this page, with the update date at the top.

11. Governing law

This policy is governed by Brazilian law, in particular the LGPD and the Brazilian Internet Civil Framework.

Laws cited

Full official texts, in Portuguese, on the websites of the Brazilian Federal Government and the responsible bodies.